RT issue resolved
We identified the issue and turned on the mail queue again. New tickets are now being created. Any tickets or correspondence sent during the outage from someone without an account on RT would not have generated a ticket. This issue is fixed, and w...
We identified the issue and turned on the mail queue again. New tickets are now being created. Any tickets or correspondence sent during the outage from someone without an account on RT would not have generated a ticket. This issue is fixed, and we’ll be pushing through the missing messages over the next 30 minutes or so. If you maintain or read an RT queue on our system, you should see this backlog of messages start shortly.
Sorry about this.