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CELS Virtual Helpdesk
CELS Shared Services Systems Group
Please see http://mcssys.posterous.com for the most up-to-date information
Greetings, folks! First up, the announced upgrade to Zimbra that was supposed to happen on Sunday has been postponed. There were some hangups in other areas that prevented adequate testing to be done beforehand, and we like to be sure before we up…
We’ve had a failure on the server that handles mailing lists and trouble tickets. We’re bringing RT back online via a backup machine ASAP, and are working on getting the mailing list data in sync so we can bring that back. Mail is not being lost, …
As many of you are probably setting out of office messages before heading out for the break, I want to make sure they work the way you (and I) expect them to work.Here’s the short version: If you can, take a moment to visit https://accounts.mcs.an…
Just a reminder that most systems are down due to a planned power outage in building 240. Things will return to normal on Sunday.
On Saturday, October 30th, there will be a Zimbra outage in the morning while the service is upgraded to the newest version. This upgrade will fix a number of bugs and introduce a number of new features — we’re very excited about this upgrade. Or…
Mike Rios has been working tirelessly on this issue from the start, loosing sleep and I suspect some wits, (kidding). Thanks Mike for all your work! He has just sent out an note on the current state of afairs vis a vis Zimbra, along with a link to…
From CIS: As many of you know, the CIS Zimbra service has been “mis-behaving” since roughly 10pm on Tuesday, October 12th. The symptoms of this behavior: poor responsiveness leading to an unresponsive system – typically within 20-30 minutes of las…
The Zimbra mail and calendar service is having serious service issues. Work has been going on all night, and engineers at Zimbra are helping. At this point we have no ETA on when things will be stable. More details as they emerge.
CIS will be performing an update to the Zimbra service on Saturday between 9AM and 5PM on Saturday, July 17. During this window, you will not be able to receive new mail, send mail through Zimbra, or check for mail on the server. Also, Calendars w…