This message applies to the people who are connecting to Dayforce via rdp.mcs.anl.gov rather than some other method. If what you’re doing is working for you, you can safely disregard this message. Recently, a Google Chrome update disabled native support of NPAPI plugins. This affects a number of plugins, including Silverlight, which is required by …

[Editor’s note: This didn’t get posted to the blog when it was sent on 3/27.] Hi all, Summer is approaching and so it’s time to order any new equipment needed  for the influx of visitors. Below are the specs on our recommended equipment for this summer. Feel free to request a desktop,  monitor or both …

We’ve revised and updated the laptop support policy for CELS in order to address some holes in our process from a cybersecurity standpoint, and to offer those who may not want a fully managed machine some avenue to receive support and notification for patching and other security issues. You can find the updated policy here: …

This work has been completed without incident. Thanks

On Saturday, February 21 at around 12 Noon we will be rebooting the Macintosh file server named “bronze” in order to apply some important software updates. We anticipate a very short downtime window, but in order to give us some room to take care of any unanticipated issues that might arise I am setting the …

The ANL Cyber office reports increased phishing activity, some of it pretty well executed. They’re taking advantage of the fact that it’s tax season to try to get you to open documents. Please be mindful of this when opening any documents. Some good practices for you to engage in: 1) Do your best to keep …

It looks like the networking issues from yesterday have been resolved. All told, there were three outages in total. The first was at Sunday 4AM, the second yesterday early afternoon, and another one that followed shortly after. The current theory is the failures were caused by an intermittent failure in a network interface card on …

Due to the amount of crossover we have with the Argonne Service Desk in terms of the types of issues we handle, as well as the increased functionality their issue tracking system uses, CELS Systems is planning to migrate to Argonne’s service ticket system (known as Service Now). Sharing the same system allows us easily …

Due to a serious security vulnerability, we’ve had to patch our Unix-based machines over the past few days. To complete the patching process, we need to reboot these machines. We’re going to a schedule of rolling reboots to ensure any issues that occur during reboots don’t take out too many services at once. We also …